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Agile 2011
Getting Beyond 'Good Enough'. A User-Goal based Framework For Agile Delivery. Agile delivery typically focuses on the prioritisation and development of user stories. Often the focus is on developer...
View ArticleThoughtWorks European AwayDay
I recently presented this talk at the ThoughtWorks European Awayday. Thoughtworkers are an informed, opinionated and passionate bunch (not to mention pretty sharp!) so this was another great test for...
View ArticleBusiness Analysis 2011 Conference
BA2011 was great fun. I have always considered myself a poly-skilled person who can float between the overlapping worlds of UX and BA. The main difference I have observed is the subtle but powerful...
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UX Cambridge 2011 - Closing Panel
I loved the provocative nature of this panel. During the conference we made a real effort to crowd-source questions from the delegates. Initially there was very little traction - but one brave guy...
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Business Analysts Working with User-Experience
Business Analysts working with User-ExperienceI enjoyed chatting with Penny Pullman on "BAs working with User-Experience" as part of the BA Summit. I have always been a believer in the need for...
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UX Bristol 2012
How to Design stuff that Matters... FAST.The idea of this workshop is to design stuff that matters...FAST. I'm not kidding - we issue a design challenge and then get groups to work through a number of...
View ArticleUX Round Table in Hamburg
This was the event that kickstarted ThoughtWorks Experience Design in Hamburg! We hosted Hamburg's UX RoundTable at our new office in Germany. We met a whole host of interesting people and shared a...
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Customer Experience Management for Banking and Financial Services
Banking is Essential. Banks are Not. Encouraging disruptive innovation in turbulent times It used to be the case that people were more likely to get divorced than change their bank account. Times are...
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UX Camp Vienna 2014
What is it we do again? (aka UX... WTF?!) From Unicorns to the idea of Reification... From visual models for defining UX to the age old discussion of skills vs roles...From the "Furious 5" to the...
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Spark the Change - Markel International wins 2nd Place
Spark the Change Award 2014 -Markel International win 2nd place!It made a nice change attending a conference without having the looming pressure of having to present!Some would say that the only place...
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Insurance Technology 2014 - Championing Innovation
A newbies view on disruption within an ancient industry...I was lucky enough to be asked to give the opening keynote for Insurance Technology 2014. Given that I've only been working within the...
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POST Insurance Digital Strategies 2015
The future's bright. The future is digital.POSTs Digital Strategy Conference is fast becoming one of my favourites in the industry. Instead of a typical insurance event, this one seems to display the...
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European Insurance Forum 2015
Poll Position - Tech advances changing the insurance industryI was fortunate enough to participate in a panel at the 2015 European Insurance Forum discussing "moving targets" and how technological...
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Spark the Change 2015
Spark the Change 2015 Conference - The Markel Marvel!In 2014, our team was delighted to receive an award for innovative and transformational change within the workplace by the judges at Spark the...
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Leaders @ Google
Leaders @ GoogleI was lucky enough to be invited to participate at Google's inaugural "Leaders @ Google" event in London. This event was designed to bring digital leaders across industry together to...
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5th Annual Insurance Technology Congress
ITC 2015 - CIO RoundtableI was fortunate enough to participate in a CIO Leadership Round table at the 2015 Insurance Technology Congress. The appetite for change within the London Insurance market is...
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SPAN LONDON 2015 - Google Design
In November last year, I was fortunate enough to be invited to Google's SPAN2015 conference in London. SPAN is an invite only event that brings together design talent to talk and share perspectives...
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Simplify or Die: How Successful Insurance Brands are Streamlining their UX
I was asked to kick-off proceedings at a meet-up hosted by Dock9 ToastEvents that focused on 2016 UX trends within the insurance industry. Rather than talk about specific interaction patterns...
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